Reference

Read Before You Open Your Account

These terms set out how lonestarcasino operates your account, what we expect from you, and what you can expect from us — covering everything from PayPal deposits to how we handle account closures.

Account eligibility rulesPayPal, Venmo & Play+ conditionsState-law access requirementsAccount closure processContact & dispute paths
lonestarcasino Read Before You Open Your Account
REACH OUR TEAM

Contact Us About Your Terms Questions

Team online

Live Chat

Open the chat icon from any page on lonestarcasino. It connects you directly to our account support team for terms clarifications and account-specific questions.

Email Support

Send detailed terms or payment questions to our support address found in your account settings. We respond with specific answers, not template replies.

Account Help Center

Your account dashboard includes a help section covering common terms questions — from how PayPal withdrawals are verified to what triggers an account review.

HOW WE PROTECT YOU

Account Security and Data Handling

We hold your account data and payment details under strict security practices. SSL encryption covers every transaction, and your PayPal, Venmo, or Play+ credentials are never stored on our servers — we receive only a transaction confirmation token. Your personal information is retained only as long as required to operate your account or meet our legal obligations, and it is never sold to third parties for marketing.

Data Retention

We keep your account records for the period required by applicable law, then delete or anonymize them. You can request a summary of what we hold via live chat or email.

Cookie Use

We use session cookies to keep you logged in across your phone and browser without repeated sign-ins. You can adjust cookie preferences in your browser settings at any time.

Account Security

We use one-time PIN verification on new device logins. If you notice unrecognized access, use the account-lock option immediately and contact support to initiate a review.

Change Requests

To update personal details, submit a request through your account settings or live chat. Identity re-verification is required before any change to name or payment method takes effect.

Common Terms and Conditions Questions

Below are the questions we hear most often about our terms. If yours isn't here, live chat is the fastest way to get a specific answer tied to your account.

You must meet the legal age requirement in your state and reside in a state where online gaming is permitted. We verify both during the registration and identity-check process.

Any remaining balance is returned via your last-used payment method — PayPal, Venmo, or Play+ — once identity verification is complete. Processing time depends on the payment provider.

Yes. We post updates to this page with an effective date. If you continue using your account after that date, you have accepted the revised terms. You can close your account before the date if you disagree.

Contact our support team via live chat or email from your registered address. We will confirm what personal data we retain and provide a summary within a reasonable timeframe.

Deposits must come from a payment method registered in your own name. We accept PayPal, Venmo, and Play+ prepaid cards. Third-party funding is not permitted under these terms.

Logins from unsupported states, mismatched identity details, or unusual transaction patterns can each trigger a review. We will notify you by email and pause account activity until the review is resolved.
Reference

Terms & Conditions

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.